IT GLOBAL PLACEMENT
Desktop Support Engineer / IT Support Engineer
100% Job Assistance & Placement Support
Build Your Career in IT with Confidence
Learn • Practice • Get Placed
About IT Global Placement
IT Global Placement is a leading IT training institute that provides practical, industry-focused training with real-time projects, expert guidance, and placement support. It helps beginners, freshers, graduates, and working professionals build successful careers in IT Support and Infrastructure.
Why Choose IT Global Placement
Ø 100% Job Assistance & Placement Support
Ø Industry-Oriented Practical Training
Ø Live Lab & Real-Time Project Experience
Ø Experienced Corporate Trainers
Ø Daily Hands-on Practical Sessions
Ø Resume Building & LinkedIn Profile Optimization
Ø Mock HR & Technical Interview Preparation
Ø Real-Time Troubleshooting Practice
Ø Flexible Batch Timings
Ø Lifetime Technical Support & Career Guidance
Course Overview:
The Desktop Support Engineer / IT Support Engineer course is designed to prepare students for IT support careers through practical, industry-focused training. It covers hardware, Windows, networking, Active Directory, Microsoft 365, remote support, ticketing systems, and troubleshooting with hands-on lab practice, real-world scenarios, and placement support.
Course Duration:
Ø Duration: 3 to 4 Months
Ø Practical Sessions: Daily
Ø Weekend & Weekday Batches Available
Ø Live Lab Training
Ø Real-Time Project Exposure
Eligibility:
12th Pass, Graduate (Any Stream) Diploma Holders, B. Tech/BCA/MCA, Freshers, Working Professionals, Career Switchers No prior IT experience is required.
Course Content:
Module 1: Computer Fundamentals
Ø Introduction to Computers
Ø Hardware & Software
Ø Types of Computers
Ø Operating Systems
Ø BIOS & UEFI
Ø Number Systems
Ø Memory (RAM, ROM, Cache)
Ø Input & Output Devices
Ø Storage Devices
Ø File Systems
Ø Boot Process
Practical:
Ø Identifying computer components
Ø BIOS configuration
Ø Boot sequence setup
Module 2: Computer Hardware
Ø Motherboard Components
Ø CPU Installation
Ø RAM Installation
Ø HDD & SSD Installation
Ø SMPS
Ø Cabinet Assembly
Ø Cooling Systems
Ø CMOS Battery
Ø Laptop Hardware
Ø Peripheral Devices
Practical:
Ø Complete PC assembly
Ø Laptop RAM & SSD upgrade
Ø Hardware diagnostics
Module 3: Windows Installation
Ø Windows 10 Installation
Ø Windows 11 Installation
Ø Disk Partitioning
Ø Driver Installation
Ø Windows Activation
Ø Windows Update
Ø Backup & Restore
Ø Recovery Options
Ø Safe Mode
Ø System Restore
Practical:
Ø Fresh OS installation
Ø Driver installation
Ø Windows recovery
Module 4: Windows Administration
Ø User Accounts
Ø Local Users & Groups
Ø NTFS Permissions
Ø Shared Folders
Ø Device Manager
Ø Event Viewer
Ø Task Scheduler
Ø Services
Ø Registry Editor
Ø Power Options
Practical:
Ø User management
Ø Shared folders
Ø Troubleshooting Windows errors
Module 5: Networking Fundamentals
Ø Networking Basics
Ø LAN, WAN, MAN
Ø OSI Model
Ø TCP/IP
Ø IPv4 & IPv6
Ø Subnetting Basics
Ø DHCP
Ø DNS
Ø Gateway
Ø Switch
Ø Router
Ø Firewall
Ø VPN
Network Commands:
Ø ping
Ø ipconfig
Ø netstat
Ø nslookup
Ø arp
Ø tracert
Practical:
Ø IP configuration
Ø Network troubleshooting
Ø Internet issue diagnosis
Module 6: Windows Server & Active Directory
Ø Windows Server Installation
Ø Domain Controller
Ø Active Directory
Ø Users & Groups
Ø Organizational Units (OU)
Ø Group Policy (GPO)
Ø Password Policies
Ø Domain Join
Ø Shared Resources
Ø File Server
Practical:
Ø Create domain
Ø Join client computers
Ø User creation
Ø Group Policy implementation
Module 7: Microsoft 365 Administration
Ø Microsoft Outlook
Ø Teams
Ø OneDrive
Ø SharePoint Basics
Ø Exchange Online
Ø User Management
Ø License Assignment
Ø Password Reset
Ø MFA
Practical:
Ø User creation
Ø Mailbox configuration
Ø Outlook troubleshooting
Module 8: Email & Remote Support
Ø Outlook Configuration
Ø PST & OST Files
Ø Email Backup
Ø AnyDesk
Ø TeamViewer
Ø Remote Desktop (RDP)
Ø VPN Access
Practical:
Ø Remote troubleshooting
Ø Outlook repair
Ø VPN configuration
Module 9: Printer & Peripheral Support
Ø Printer Installation
Ø Network Printer
Ø Scanner
Ø Webcam
Ø Projector
Ø Driver Installation
Ø Shared Printer
Practical:
Ø Configure printers
Ø Resolve print issues
Module 10: Ticketing Tools
Ø ServiceNow
Ø Jira Service Management
Ø Fresh service
Ø Incident Management
Ø Service Requests
Ø SLA
Ø Escalation Matrix
Practical:
Ø Raise tickets
Ø Resolve incidents
Ø Ticket documentation
Module 11: ITIL Foundation
Topics Covered:
Ø ITIL Overview
Ø Incident Management
Ø Problem Management
Ø Change Management
Ø Asset Management
Ø Configuration Management (CMDB)
Ø Service Desk Best Practices
Module 12: Basic Linux Administration
Topics Covered:
Ø Linux Installation
Ø File System
Ø User Management
Ø File Permissions
Ø SSH
Ø Package Management
Ø Basic Commands
Ø Log Analysis
Practical:
Ø Linux installation
Ø User creation
Ø Command-line exercises
Module 13: Security Fundamentals
Topics Covered:
Ø Windows Defender
Ø Antivirus
Ø Firewall
Ø BitLocker
Ø Multi-Factor Authentication (MFA)
Ø Password Policies
Ø Phishing Awareness
Ø Endpoint Security
Module 14: Soft Skills & Professional Development
Topics Covered:
Ø Communication Skills
Ø Email Etiquette
Ø Customer Handling
Ø Call Handling
Ø Documentation
Ø Time Management
Ø Professional Behaviour
Module 15: Placement Preparation
Topics Covered:
Ø Resume Building
Ø LinkedIn Profile Optimization
Ø HR Interview Preparation
Ø Technical Interview Preparation
Ø Mock Interviews
Ø Aptitude Preparation
Ø Company-Specific Interview Questions
Practical Lab Sessions
Ø PC Assembly
Ø Windows Installation
Ø Active Directory Setup
Ø Domain Controller Configuration
Ø Microsoft 365 User Management
Ø Network Troubleshooting
Ø Printer Configuration
Ø VPN Setup
Ø Remote Desktop Support
Ø ServiceNow Ticket Handling
Ø Hardware Troubleshooting
Ø Software Installation
Ø Malware Removal
Ø Backup & Recovery
Ø Windows Performance Optimization
Career Opportunities
After completing the course, students can apply for:
Ø Desktop Support Engineer
Ø IT Support Engineer
Ø Service Desk Engineer
Ø Technical Support Engineer
Ø L1 Support Engineer
Ø Help Desk Executive
Ø System Support Engineer
Ø Hardware Support Engineer
Ø Field Support Engineer
Ø IT Administrator (Entry Level)
Expected Salary
Ø Freshers: ₹20,000 – ₹25,000+ per month
Ø Experienced Candidates: ₹25,000 – ₹35,000+ per month
Ø Salary depends on skills, certifications, location, and interview performance.
100% Job Assistance & Placement Support
Our placement support includes:
Ø Professional Resume Creation
Ø LinkedIn Profile Optimization
Ø Daily Job Updates
Ø Interview Scheduling
Ø HR Interview Preparation
Ø Technical Interview Preparation
Ø Mock Interviews
Ø Career Counselling
Ø Placement Referrals
Ø Ongoing Career Guidance
Student Benefits
Ø Practical Lab Access
Ø Course Study Material
Ø Recorded Sessions (where available)
Ø Assignment & Practice Questions
Ø Real-Time Troubleshooting Scenarios
Ø Certificate of Course Completion
Ø Lifetime Career Guidance
Ø Interview Support